Frequently Asked Questions - Massage Therapy and Personal TrainingAre you a first time client and have some questions about how massage can help you? Do you need to know what you can expect during a massage/bodywork session? We at TAB Massage and Fitness know that massage can be a bit intimidating or out of focus sometimes. We have published a few frequently asked questions that may help guide you to an answer. If you cannot reach the answer you want or need and would like more information, please contact us today.
1What are the benefits of massage?
Bodywork offers a drug-free, non-invasive and humanistic approach based on the body's natural ability to heal itself. Massage therapy has physiological effects such as:
- Increased circulation allows for more oxygen and nutrients into vital organs and tissues.
- Relaxing and softening injured and overused muscles.
- Reducing spasms and cramping.
- Increasing joint flexibility.
- Releasing endorphins, the body's natural painkiller.
2What is your cancellation policy?
Please arrive at least ten minutes before your scheduled appointment time in order to ensure a full massage and/or personal training session. • You may cancel your appointment without charge 24 hours before your appointment. • Same day cancellations will be charged 100% of the scheduled service price. A prepaid massage, personal training or group fitness session may be forfeited. • If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service. • To cancel or reschedule and appointment please call the office at 810-844-1283. Social Media and Email is not an appropriate form of cancellation.
3Do you offer a volume discount?
Special arrangements can be made if prepaying for a quantity of 5 or more. Price will be determined based on the service that is provided. This offer is not valid with any other special, of discount pricing. Volume packages will expire 90 days from time of purchase. A punch card will be given at time of purchase
4Do you have to be completely nude?
TAB Massage and Fitness practices a safe and ethical business. We do not force any client to be fully nude. We leave the decision entirely up to the client. However, we do ask that you limit clothing to undergarments. The bodywork having the ability to work on bare flesh will enhance the effects and benefits of the massage experience. Our focus is to provide a safe, comfortable, relaxing environment for our clients.
5What should I do during massage?
Make yourself comfortable. Most people just close their eyes and drift off to sleep. Others like to talk during the session. It is entirely up to you, and please feel free to ask questions about massage therapy in general or about the particular technique you are receiving.
6Suggested post massage care?
It is not uncommon to feel sore after a massage therapy session. We urge you to stretch, use a sauna, and get plenty of rest. It is also important to drink lots of fluid, water is recommended. This is to ensure that all the toxins that have been released will be flushed out. If for any reason, you have pain that is lingering from the massage therapy service that was rendered please consult with your therapist for any further information.
7Is gratuity required?
Tipping is entirely voluntary. It is considered to be an outward way of expressing inside gratitude. On average, tipping ranges from 15-20% of the service.
8Will my insurance cover massage therapy services?
Will my Insurance Cover Massage Therapy? If I had a dollar for every time I have been asked this question in my 13 years of practice, I'd be rich: "Do you take insurance?" The easiest response to this question is not whether we accept your insurance, it is whether your insurance covers massage therapy. It is easy for you to call your customer service phone number located on your insurance card and request information on massage therapy coverage. (Please see detailed explanation on verifying your benefits below) There are several different types of insurance. Each insurance company and each policy have different rules and conditions for if when and how they will pay for massage. The types of insurances that may pay for massage are Major Medical PPO (i.e.. Blue Cross, Aetna, Humana, etc.) Auto Mobile Insurance (PIP) Workman’s Comp The a few providers that usually do not pay for massage are HMO’s Medicare and Medicaid Verifying Your Benefits Q: How do I find out if I have coverage? A: Phone the insurance company directly. And ask
- Do I have massage therapy benefits?
- Do I have a deductible? Have I met it yet? Is it per calendar year (ie: January-December)?
- Is there a limit to the number of visits I can receive?
- Is there a maximum dollar amount per year that my plan will pay towards this treatment?
- What percentage does my insurance cover?
- Do I have a co-pay for each visit?
- Do I need a prescription from my doctor or chiropractor to make the visit medically necessary?
- Do I need a referral from my doctor, or am I a part of a Preferred Provider Organization-PPO? (A prescription and a referral are NOT the same thing. There are very few insurance companies that do not require a prescription.)
- Do I have out-of-network benefits for massage therapy?
- You verify your benefits on your own
- You pay the regular price at the time of service - (even with your FSA or HSA money)
- We issue you a receipt
- You file the forms with your insurance company
- Reimbursement from your insurance company is usually less that what was paid
- This is for our regular massages
- We confirm your verification of benefits
- You pay the regular price at the time of service (even with your FSA or HSA money)
- You may need to provide us with a prescription from a Doctor or Chiropractor
- We fill out the forms and submit them to the insurance company
- We reimburse you when we are paid, typically for the full amount paid at the time of service.
- A prescription is usually required
- This is for our medical massage
- Diagnosis codes
- Frequency of Treatments
- Total Number of Treatments
- Name and UPIN# (Doctor's ID #)
- State That Massage Therapy is Medically Necessary.
- Once we have received the verification of benefits form you filled out, we will contact your insurance company and ask for pre-approval along with your insurance company's coverage guidelines.
9Do you do in home visits?
We do offer in-home massage therapy services to qualified clients only. We ask that you come in for an initial interview and consultation and complete at a minimum two(2) sessions at our office. This is to ensure the safety of our therapists. We also require the service to be paid in full by credit card before the scheduled appointment. We will add an additional $20 on to each service for commute, set-up and tear down. Our in-home service area is 15 miles from our main office, 4336 E. Grand River, Howell, MI 48843. Anything outside of that 15 mile radius will incur $5.00 surcharge plus $.50 per mile.
10How often should I receive massage therapy services?
Massage therapy and bodywork services are dependent on the severity of your ailment. Frequency could range from once a week to once every 3 months. As a basic recommendation, once a month would be beneficial to help keep your muscles structure in balance.
11Why do I feel sore and groggy after receiving massage therapy services?
Massage therapy and bodywork services are taxing on your body. Muscles are manipulated at levels beyond normal daily activity. During your service, your body goes into a state of relaxation leaving your post service experience slightly disoriented. There are also toxins that are released into your blood stream as well during the massage service. These toxins can cause the groggy feeling, and should be flushed from your system by consuming 64-128 oz of water post service.
12Do you offer pre-natal or infant massage therapy services?
Yes, we do offer pre-natal massage therapy for expecting mothers.